May 14, 2021 The past year has necessitated changes in visitor services operations and trends that emerged in response to health and safety requirements of the COVID-19 pandemic that have, at least for now, become the norm. One of the most prominent changes in consumer behavior in...
April 19, 2021 We all love polls, right? Polls are simple, cost-effective solutions that allow us to learn more about our customers’ and clients’ attitudes towards a product, service, or customer experience. They also contribute to customer satisfaction by providing space for customers to offer feedback...
March 18, 2021 The last year has challenged us all - personally, professionally, financially - in so many ways that we cannot begin to count. It has taught us how strong and resilient we truly are. It has shown us that when times are tough, it’s...
February 19, 2021 As we all start to settle into the new processes and procedures put in place by the pandemic, institutions are getting more comfortable with this modern way of operating, and many are even finding ways to take advantage of this new structure to...
February 3, 2021 California recently lifted the stay-at-home order, allowing museums, zoos, and aquariums to open their outdoor operations immediately. Although they cannot operate at full capacity, this is a positive step in bringing arts and culture back into our lives after a very difficult and...
January 29, 2021 In the wake of COVID-19, many institutions have had to completely rethink their processes and procedures and have started to heavily rely on modern technology. Institutions are moving away from the reliance of front-line staff for check-in and ticket purchasing and are investing...
January 19, 2021 When it comes to selecting an online payment service to funds and payments, nonprofits are in kind of an awkward position. Receiving donations is the lifeblood of every nonprofit, but online payment options, like PayPal, often come with a host of additional features...
January 8, 2021 Institutions are all so unique, that's what makes them intriguing, and there is no one size fits all solution when it comes to managing your institution. Every cultural institution and attraction must maintain their own unique brand and seamless operations while also being...
June 1, 2020 It has been an extremely difficult last few months for the entire globe as we navigate this new normal and battle COVID-19 by practicing social distancing techniques and shelter-in-place. Arts and cultural institutions around the world were forced to close their doors until...
May 21, 2020 Cultural and Arts institutions are rapidly preparing to re-open their doors as policies and regulations are changing daily and both visitors and staff are eager to get back to a state of normalcy with caution. Why are people yearning to get back to...