best-in-class ticketing

About ACME

We have a team of industry experts committed to transforming your online ticketing, point of sale, and payment experience so you can optimize how your customers interact with you.

Did You Know? Our team has extensive experience in the non-profit space, including Visitor Services, Administration, Engineering IT, Consulting and Operations. This means that we understand every nuance of your business. If you have experience in the cultural arts and/or non-profit space, please reach out!

Our Mission

Founded in 2013, industry leaders from Ticketmaster and PayPal decided to innovate the visitation experience by establishing an online and in person ticketing solution from the ground up using modern database architecture.

Our founders saw a huge gap in the market for recurring ticketing and event technology to support these venues and wanted to find a way to connect in-person and online ticket sales.

ACME developed a solution that can be used out-of-the-box for companies who want to provide a great experience without a lot of work and it can also be customized extensively for our enterprise-level clients.

This led to the state-of-the-art platform we have today that is revolutionizing the way that you do business and the way visitors interact with you.

“Our mission is to be the most innovative and trusted omnichannel ticketing partner, providing a superior and secure customer experience across events, attractions, reservations, ticketing and experiences.”

Bill Shaughnessy

CEO, ACME Technologies, Inc.

ACME Leadership

Our leadership team comes from various leading technology innovators like Apple, Amazon, eBay, Facebook, Intuit, Microsoft, Paypal, Stubhub and Ticketmaster, as well as leading cultural institutions such as The Metropolitan Museum of Art in New York.

Bill Shaughnessy

Chief Executive Officer and Board Member

Bill Shaughnessy

Chief Executive Officer and Board Member

Bill is passionate about technology, which improves people’s lives. He’s a technology leader with extensive global operating experience across consumer, enterprise, and e-commerce environments. Bill was named ACME’s Chief Executive Officer and a member of ACME’s Board of Directors in September 2018. Before ACME, he consulted and advised startups, non-profits, and billion-dollar international technology firms.  From 2012 to 2016, Bill served as President, Chief Operating Officer, and Board Member at eHealth, Inc. Before eHealth, from 2010 to 2012, Bill held the role of Senior Vice President of Product Management at Yahoo! Inc. Before Yahoo, Bill spent 15 years at Microsoft in various senior leadership roles, including his last role as VP of Global Sales, Marketing and Services for  Microsoft Advertising. Bill is an active member of the Board of Governors at California State University – Fresno.

Kathleen Helal

Vice President of Client Services

Kathleen Helal

Vice President of Client Services

Kathleen leads the Client Services team, which includes delivery managers who guide implementation projects to success and the product support team who provides ongoing customer service post-launch. She specializes in nonprofit technology & operations, project leadership, and software delivery methodology.

Since joining ACME in 2016, Kathleen has been instrumental in developing ACME’s delivery methodology to scale with the evolving product and the ever-changing industry.

Prior to ACME, Kathleen worked in the nonprofit sector in enterprise project management for The Nature Conservancy, implementing a global CRM solution for a multi-chapter organization. She also spent over ten years in professional services at Blackbaud, where she led some of the largest, most complex implementations of fundraising solutions.

Joshy Austin

Head of Engineering

Joshy Austin

Head of Engineering

With more than 25 years in software engineering, Joshy has a proven track record of developing scalable and mission-critical platforms across user, business, and technology domains. Before his tenure at ACME, Joshy contributed his expertise to companies such as Zuora, eBay, and iPass.

Joshy earned a Bachelor of Science degree in Electrical and Electronics Engineering from Mahatma Gandhi University, India.

Michael Culler

Vice President of Global Sales

Michael Culler

Vice President of Global Sales

As a seasoned nonprofit industry professional, Michael’s career began in the Museum space followed by over 20 years at Blackbaud where he worked in a number of different capacities. He held leadership positions in professional services, product marketing, and customer success in the Arts and Cultural sector. Given his appetite for entrepreneurial initiatives, he led or co-led many cross-functional efforts during his tenure.

Since joining ACME, he contributed to the continued standardization of processes and the implementation of best practices across the sales organization. Additionally, in his role as a senior account executive he successfully managed complex sales pursuits and helped lead ACME to positive year over year growth since 2019.

Outside of ACME, as a testament to his belief and value of the organizations he serves at ACME, Michael holds or has held board positions with a number of non-profit organizations including actively serving as a board member for the Gibbes Museum of Art and as board chair for PURE Theatre.

Rebecca Notowitz

Financial Controller

Rebecca Notowitz

Financial Controller

Rebecca brings long term experience in Finance and Human Resources with a strong drive to inform her team’s decisions and support the staff she works with as well as the clients we serve. Rebecca joined ACME in the Fall of 2018 as the management team was transitioning.

Prior to ACME she was accounting manager for Inflection, another startup that underwent massive growth during her ten years with them. She began her career in the investment banking world serving both in corporate finance and human resource management.

ACME Board of Directors

Jim Wilson

Costanoa Ventures

Dana Stalder

Matrix Partners

Garrett Price

Co-Founder/ Chairman

Bill Shaughnessy

CEO
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