Abating visitor frustration was key for this museum as they sought a digital solution to:
ACME’s out-of-the-box e-Commerce site drove
ACME’s Access Control application enabled:
ACME’s flexible configuration sped the launch of their online sales + access control. Implementing ACME Point of Sale several weeks later enabled an incremental transition approach for staff.
· Expanded audience & sales channels
· Improved guest experience
· Implementation flexibility
This museum sought roll-out of dual initiatives: ACME launch + new museum building grand opening.. Melding this with new sales-workflow + unknown traffic volume spurred a need to:
Visitor Services architected simple ticketing processes, enabling:
ACME’s flexible POS Configuration, ticket sales flows were:
Streamlined workflows defined for the most common sales scenarios were easy to adopt and liberated staff to focus on the visitor experience.
· Grand opening – new processes
· Efficiency
· Implementation flexibility
This museum faced an imminent ticketing system deactivation, fueling a need for:
To achieve aggressive deadlines, the project management team stepped up to forge:
Meticulous planning, stakeholder expectation management, and daily communication contributed to a smooth, rapid deployment.
They launched ACME for general admission and timed entry ticket sales to their planetarium and 4D theater.
· Operational efficiency
· Timely
· Collaboration
In response to heightened guest (and staff) safety measures due to COVID-19, a major Art Museum in the midwest wanted to enable guest entry without a need to closely interact with staff.
The Art Museum built a custom, access control check-in application using ACME APIs. The application operates on an iPad and uses the native iPad camera to scan guest tickets.
Guests simply place their phones or printed ticket within view of the camera and they are instantly checked-in.
Using ACME APIs, this museum was able to quickly and successfully create a no-touch validation process for their guests to enter the museum.
· ACME Access Control APIs
· No touch entry
· Automatic ticket validation
In response to heightened guest (and staff) safety measures due to COVID-19, a major Art Museum in the midwest wanted to enable guest entry without a need to closely interact with staff.
The Art Museum built a custom, access control check-in application using ACME APIs.
The application operates on a Temi Personal Robot device that autonomously navigates through the entry areas to greet guests.
Guests simply place their electronic or printed ticket within view of the camera and they are instantly checked-in.
Using ACME APIs, the Art Museum was able to quickly and successfully create a no-touch validation process for their guests to enter the museum without needing to interact with a front line staff person.
· ACME Access Control APIs
· No touch entry
· 3rd Party hardware integration
From a broader internal technical assessment coupled with re-opening requirements stemming from COVID-19, the Museum determined a need to expand and mature its visitor services operations including moving from a retail solution for ticketing.
Operating from within the Museum shop, the member and non-member visitor experience was hampered both interaction and well as process. As a result, the Museum partnered with ACME to meet the new operational requirements and to improve the guest experience.
Through the successful deployment of ACME, the Museum realized a comprehensive ticketing solution that addresses the current operational needs and allows for future growth.
· Comprehensive data collection to better inform fundraising and marketing efforts
· Multi-channel ticketing via a single solution
· Intuitive guest experience leading to higher retention & satisfaction
A prominent Children’s Museum in the New York area is soon to move into their new, larger building and are looking for a new system to streamline operations. Currently this museum is using a number of siloed systems that are not purpose built for their use cases.
The Children’s Museum selected ACME as its new technology partner to reduce their onsite technology footprint and improve the guest and staff experience relating to the ticketing process.
ACME has reduced the number of solutions staff use in their daily jobs. Additionally, ACME has improved the guest experience for ticketing transactions.
· Admission ticketing
· Increased back office efficiency
· Improved reporting
· Sync to CRM
Prior to reopening, a leading natural history museum was faced with a need to find a ticketing technology partner that could:
Deploy a modern and state-of-the-art enterprise ticketing solution that can be integrated with multiple systems leading to:
For the reopening after the COVID-19 shutdown, this leading natural history museum enlisted ACME as its ticketing partner to support the move forward with increased functionality & operational efficiency.
· Simple yet robust, mobile/online/touchless ticketing experiences
· Straightforward, efficient, and elegant business operations
· Integration of ticket and membership sales and a great visitor experience
Bulky equipment engulfed Visitor Services + complex POS sale workflows inhibited goals at this museum which strove to:
Sleek ACME iPads, intuitive sales workflows and a mobile desk conformed to visitor fluctuations to power:
Moreover, refined interface for mobile phone ticket purchases aimed to quicken the sale.
Quickly implementing ACME’s cloud-based platform with minimal hardware footprint enabled an agile purchasing solution for evolving visitor experiences.
· Flexible ticketing stations
· Multi-channel ticket sales
· Improved guest experience
This museum was looking to upgrade their existing systems with an aim to:
They retired their all-in-one system for a best of breed approach with ACME + Salesforce. Together, ACME + Salesforce provide enterprise grade reporting, multi-channel ticketing/membership sales capabilities and CRM to power:
Using ACME + Salesforce, they were able to create feature depth and extensibility not found in traditional all-in-one systems.
· Salesforce Integrations
· Ticketing
· Membership
Amidst building a new campus, this modern museum strove to retire their legacy platform to:
They revamped with a best-of-breed approach using ACME + Salesforce. Together, ACME and Salesforce provide enterprise grade ticket / membership sales data via seamless integration of their CRM with ACME, enabling:
Using ACME’s Salesforce integration, they were able to integrate ticketing/membership with their
CRM, while also improving data collection and member marketing.
· Salesforce Integration
· Ticketing
· Membership
A ground-breaking new museum in the Philadelphia area set to open in 2021 was looking for a modern ticketing platform to enable flexibility and extensibility as the organization grows and matures over time.
The museum selected ACME as their technology partner for ticketing, membership and donations functionality citing the following as key to their decision to select ACME:
ACME’s mobile POS and open APIs will give the museum flexibility to adapt as they learn the new building.
· Timed ticketing
· Contactless entry
· Advanced reporting
· API reseller integration
By modernizing their platform amid an expansion, they needed to:
This museum hired ACME to manage tickets/membership sales + push this data into Salesforce. Using Square for Retail, this museum operates both applications from a single iOS device supplied by ACME.
This museum hired ACME to manage tickets/membership sales + push this data into Salesforce. Using Square for Retail, this museum operates both applications from a single iOS device supplied by ACME.
Employing ACME + Square, this client innovated feature depth and extensibility not found in traditional all-in-one systems.
· Retail
· Ticketing
· Membership
Focused on agility, this art museum desired a system that could:
Using ACME’s flexible API infrastructure enabled them to push data into their BI tool + combat resourcing conflicts. Results:
ACME’s flexible API infrastructure empowered New their event management system by connecting to their BI tool + providing enterprise-wide visibility.
· Open APIs
· Resource Management
· 10 second (or less!) transaction time
This art museum sought to upgrade existing ticketing systems with a goal to:
Leveraging ACME’s Pay-What-You-Wish feature, They converted a weekly free admission day into a bottom-line growth opportunity. Partnering with ACME enabled:
This art museum launched ACME on a Pay-What-You-Wish day, pioneering their 1st-ever donations at point of sale.
· Operational efficiency
· New feature implementation
· Increased revenue
With over 80 membership combinations, this museum needed a robust membership + ticketing system to:
The ACME system’s agility powered them to:
Empowered by ACME’s robust system, this client now could serve all 88 member levels + drive instant data + analytics on admissions.
· Complex membership program
· Instant data collection and reporting
· High volume ticket sales
Focused on streamlining membership processes, this distinguished museum desired to:
They partnered with ACME enabling:
ACME’s Salesforce integration buoyed this museum’s membership sales + marketing efforts from both the customer and user perspective.
· Salesforce Integration
· Ticketing
· Membership
This New York based museum implemented ACME to streamline processes and sales across all channels.
While the ACME-hosted e-Commerce site met their tactical goals, the museum wanted to preserve 100% of their brand experience throughout the customer journey.
The museum decided to integrate admission, membership and donation flows directly into their website content management system (ExpressionEngine) by using ACME APIs.
With ACME APIs, an online visitor can complete their transaction without leaving the museum website.
This museum is using ACME APIs to preserve their brand experience for online shoppers across all major transaction areas.
· Donations
· Admission
· Membership