After years of grappling with a ticketing system that required more administrative work, limited opportunities for frontline success, and hampered business evolution, this Garden looked to overhaul their visitor-serving technology.
With a multi-year operational and technology strategy defined, the Garden embarked on improving the following business processes in the near-term as a direct result of deploying ACME:
Within the first year of full operation with the ACME solution, the Garden anticipates an savings of almost 50% in associated time necessary to complete the identified process improvement areas.
· Greater efficiencies in daily operations
· Savings on hourly labor costs
· Ability to focus more time to value-add tasks
A large Massachusetts based land conservancy with nearly 150 properties, some of which are in remote locations, and approximately 50 requiring ticketing operations, was looking for a ticketing provider to:
The organization also wanted a solution to enable a seamless transition to a new CRM in the future (if desired) and integration with a new custom website.
The land conservancy contacted ACME for a rapid deployment of timed ticketing and member validation to ensure they were best positioned to embrace summer crowds upon reopening during the pandemic.
ACME APIs allow for extension into CRM and custom web experiences on any CMS.
The land conservancy is implementing ACME ticketing throughout its Massachusetts properties. Event staff are spending less time configuring events and more time focusing on the guest experience.
· Timed ticketing
· Geographically dispersed offline ticketing at POS
· Improved reporting
In the throes of physical transformation, including their Visitor Center, this beautiful park sought a new ticketing system, with a goal to accommodate:
ACME architected a modern, mobile ticketing solution with a small physical footprint. The cloud-based solution was imperative to ensure:
The intuitive POS ensured:
This client achieved a mobile, modern, fast + intuitive Point of Sale solution–operational across multiple ticketing locations on a vast campus.
· Intuitive POS
This garden sought to authenticate purchasers using member-only discounts, with an aim to:
Exported member data files from their custom CRM system + imported into ACME’s system. ACME’s system allows:
Using ACME’s system, they was able to publish + automate ticketing for multiple events online + ensure that member discounts + select events were exclusively available to verified members.
· Operational efficiency
· Implemented easily and quickly
· Improved member experience
This arboretum sought to rejuvenate operations, with an objective to:
They moved from ALL manual processes to ACME’s modern, mobile, cloud-based solution for both ticketing + membership needs. Implementing ACME POS fuels:
ACME’s cloud-based, POS solutions emancipated data flow while speeding ticket sales, mobilizing reporting + enhancing overall customer experience.
· Raiser’s Edge
· Point of Sale