Streamlining Operations at a TripAdvisor Top 10 Aquarium
The Challenge
For many years this aquarium in Hawaii used different solutions for online and onsite ticketing. In Q3 2019 they opened a world-class, immersive dome experience underscoring the need for an integrated sales platform. Additionally, the organization wanted more mobile options for staff to guest engagement.
The Solution
The Aquarium selected ACME to replace their online, onsite and back office ticketing/event platforms and are subsequently experiencing a number of immediate benefits:
- Enhanced reporting
- Real-time sales data across all channels
- Mobile options for onsite sales and redemption
Top Reasons for Choosing ACME
Streamlined Operations
The Aquarium worked quickly to implement ACME in little over 4 weeks and is leveraging the full power of ACME’s cloud platform
- Admission ticketing
- Contactless entry
- Improved reporting
- API reseller integration
Modernizing Operations at a Canadian Aquarium
The Challenge
Like many organizations, this Canadian Aquarium was impacted by COVID-19 and closed for a period of time. The Aquarium took this opportunity to re-evaluate technology and determined a change was needed to re-open successfully.
The Solution
The Aquarium selected ACME to replace their current ticketing system and integrate with RE NXT for donor management. ACME enabled several important goals for the Aquarium:
- Timed ticketing
- Contactless payments and entry
- Paperless ticketing
- Integration with RE NXT
- Online travel agency integration
Top Reasons for Choosing ACME
Successful Opening
This large Aquarium was able to rapidly implement ACME and re-open successfully as planned.
- Timed ticketing
- Contactless entry
- Membership database
- API options for the future
Using ACME Event APIs in the Pacific Northwest
The Challenge
In response to heightened guest safety measures due to COVID-19, this large aquarium in the Pacific Northwest decided to implement timed ticketing and advance member reservations to prevent overcrowding at the Aquarium.
The Solution
As a standard ACME feature, timed ticketing is available through all sales channels.
This aquarium wanted to add a few bells and whistles to the purchasing process so they decided to use ACME APIs to incorporate the transaction process directly into their website.
Top Reasons for Choosing ACME
Increased Safety
Using ACME APIs, the aquarium was able to quickly and successfully pivot from general admission to timed ticketing while maintaining their custom website.
- ACME Event APIs
- Timed ticketing
- Safe and happy guests
An Illustrious Aquarium in the Pacific Northwest
The Challenge
This aquarium focused on 3 goals for their website e-commerce pages:
- Easy-to-manage + update, now and years into the future
- Bolstered visibility to visitor, across all screens + all devices
- Modern design + exemplary user experience
The Solution
They hired a web development group to leverage ACME APIs + construct a custom end-to-end user journey for ticketing + membership.
ACME API’s Used
- Membership
- Ticketing
- Donations
Top Reasons for Choosing ACME
Creative Workflows via API
By using ACME APIs, they powered several innovative features displayed by their core website CMS:
- CityPASS pop-up upsell prompt when guests click “Buy Tickets”
- Single-page transactional process
- Resident vs. Non-Resident pricing
- Membership upsell triggered when guests add tickets to the shopping cart
- Round-up donations (in addition to fixed and variable amounts)
- Membership Gift Certificates
- Custom ordering of most popular membership levels
A Northwestern Aquarium
The Challenge
This aquarium was integrating with Raiser’s Edge, and the membership team needed to:
- Understand multiple complex sales scenarios to thoroughly test the file interface with Raiser’s Edge
- Achieve peak-season go-live
The Solution
Efficiency-minded, a small team assembled daily in a conference room to:
- Define and test all scenarios together, (using their favorite TV characters)
- Clarify a decision-making framework
- Prioritize go-live initiatives
Top Reasons for Choosing ACME
Testing with Enthusiasm
The testing team transformed a somewhat laborious activity, completing it quickly through group brainstorming + collaboration.
· Interface testing
· Interactive & hands-on
· Fun